Dang...Another outrage-of-the-day crash-and-burn...
Spirit Airlines refunds dying veteranhttp://overheadbin.msnbc.msn.com/_news/ ... ng-veteran
By Rebecca Ruiz
Spirit Airlines has decided today to reverse a controversial decision it made in April and is refunding the airfare purchased by Jerry Meekins, a dying veteran who could not use his ticket.
Meekins recently purchased a ticket from the airline to visit his daughter in New Jersey. "Two weeks after I bought the ticket, I found out I was terminal," Meekins, a Vietnam veteran, told NBC affiliate WFLA-TV in Tampa, Fla.
Meekins says his doctors advised him not to fly. But when he asked Spirit Airlines for a refund, they refused.
When contacted by WFLA-TV at the time, Spirit Airlines issued this statement: "Our reservations are non-refundable, which means we don't do refunds and we are not going to issue Mr. Meekins a refund."
The airline also said that it offers low-cost travel insurance that covers a variety of unexpected circumstances and added, "It wouldn't be fair to bend the policy for one and not for all."
Ben Baldanza, the airline's CEO, said in a statement released today, "In my statements regarding Mr. Meekins' request for a refund, I failed to explain why our policy on refunds makes Spirit Airlines the only affordable choice for so many travelers, and I did not demonstrate the respect or the compassion that I should have, given his medical condition and his service to our country."
In addition to refunding Meekins, the airline is donating $5,000 to the Wounded Warriors, a charity designated by the veteran.